F.A.Q. - Frequently Asked Questions
1. How Long Will It Take To Repair And Finish?
The restoration part of any loss is complicated and the length of time will be dependent on the severity of the loss. A Helferty's Disaster Restoration Project Manager will take you through the process step by step and explain the time lines before starting the project.
The deductible is a pre-determined amount that is set by you and your Insurance Company / Broker. Once a loss has happened and coverage has been confirmed, the deductible must be paid before we schedule the reconstruction.
All of our staff and sub contractors work a regular 8-5 work day, we can provide a lock box for your door so that access can be given to us during the day or alternate arrangements can be made.
The decision of coverage will be made by the Insurance Company.
Helferty's Disaster Restoration understands the importance of training and the use of professional moisture reading instruments to locate every area in the structure that has been affected. We ensure that areas are discovered and properly dried out or removed, by using infrared camera technology as well as other types of moisture meters.
We are usually able to dry structures in 3-4 days, though some jobs require more time.
Smoke odour is removed from your home using various methods such as: cleaning, air purification Thermal-Fogging, Encapsulation of structural materials with specialized paints/coatings and some times physical removal of the structure and finishes. For more information, we welcome you to call us to discuss this intricate process.
After every loss a major concern among our customers is irreplaceable personal belongings. Such as pictures, prized heirlooms, memorabilia, document and data recovery. These restoration processes are complex, some times we use specialist to handle items such as computers/electronics, paintings/photos, fine metals/jewellery and watches. Not all items can be salvaged, but we always make every effort to try.
We can try to clean it to the best of our ability and return it to you.
Your contents will go to our secured and climate controlled warehouse for storage, and if required they will be cleaned / restored, then returned when the job is complete.
It is a complete process for fire damaged contents cleaning. It begins by assessing restorable contents, then packaging / moving the items in a specific order to our warehouse, they are then unpackaged and enter our state of the art ultra sonic cleaning process, then repackaged and put into climate controlled storage.
The restoration part of any loss is complicated and the length of time will be dependent on the severity of the loss. A Helferty's Disaster Restoration Project Manager will take you through the process step by step and explain the time lines before starting the project.
The deductible is a pre-determined amount that is set by you and your Insurance Company / Broker. Once a loss has happened and coverage has been confirmed, the deductible must be paid before we schedule the reconstruction.
All of our staff and sub contractors work a regular 8-5 work day, we can provide a lock box for your door so that access can be given to us during the day or alternate arrangements can be made.
The decision of coverage will be made by the Insurance Company.
Helferty's Disaster Restoration understands the importance of training and the use of professional moisture reading instruments to locate every area in the structure that has been affected. We ensure that areas are discovered and properly dried out or removed, by using infrared camera technology as well as other types of moisture meters.
We are usually able to dry structures in 3-4 days, though some jobs require more time.
Smoke odour is removed from your home using various methods such as: cleaning, air purification Thermal-Fogging, Encapsulation of structural materials with specialized paints/coatings and some times physical removal of the structure and finishes. For more information, we welcome you to call us to discuss this intricate process.
After every loss a major concern among our customers is irreplaceable personal belongings. Such as pictures, prized heirlooms, memorabilia, document and data recovery. These restoration processes are complex, some times we use specialist to handle items such as computers/electronics, paintings/photos, fine metals/jewellery and watches. Not all items can be salvaged, but we always make every effort to try.
We can try to clean it to the best of our ability and return it to you.
Your contents will go to our secured and climate controlled warehouse for storage, and if required they will be cleaned / restored, then returned when the job is complete.
It is a complete process for fire damaged contents cleaning. It begins by assessing restorable contents, then packaging / moving the items in a specific order to our warehouse, they are then unpackaged and enter our state of the art ultra sonic cleaning process, then repackaged and put into climate controlled storage.
We are a member of CDRG, which is a group of independently owned disaster restoration companies, who have come together to fill the needs of the insurance industry across Canada by offering top quality restoration services in local markets, and in the event of a large storms or catastrophes an organized pool of equipment and personnel to aid in the mitigation of a high number of property claims.
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